Delivery & Returns

Christmas Returns - Extended to 7th January 2025

We understand purchasing a Christmas gift online can be daunting and a concern, to ease any pressure we will be offering an extended return policy

Contact us by 7th January 2025 if wishing to return any item/s.

Worldwide Postage / Shipping

FREE OF CHARGE to all customers - including national and international deliveries.

Purchases will be sent via, Royal Mail Special Delivery, FedEx, Parcel Force Global Priority or DHL.

Other delivery providers may be used in extenuating circumstances.

Dispatch Time

All items are condition checked prior to packaging.

Dispatch is normally on the next working day.

Delivery Time

UK: Approx. 2-3 working days.

Worldwide: Approx. 5-7 working days.

Insurance In Transit

Insurance cover is provided FREE OF CHARGE for items up to the value of £30,000.

All eligible items are fully insured and the responsibility of AC Silver until proof of delivery by courier.

Returns and Cancellation Policy for Online and Telephone Purchases

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

Cooling off period

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

Address

To exercise the right to cancel, you must inform us; AC Silver Unlimited, 35b St Georges Terrace, Jesmond, NEWCASTLE UPON TYNE, Tyne and Wear, UK, NE2 2SU. Tel: +44 (0) 191 240 2645 Fax: +44 (0) 191 240 2647 email: [email protected] of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email).

Cancellation of order

If you decide to cancel your order you must email Andrew Campbell at [email protected] or use the following cancellation form (click to access), but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

For international returns; where applicable and charged by HM Revenue & Customs, any duty and tax will be deducted from a refund given.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than –

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

Due to exchange rates, PayPal or bank charges, an international refund may not be received to the exact amount paid. AC Silver Unlimited refunds the total paid amount, however has no control over the amounts issued by PayPal and banks.

Retention of reimbursement

A refund will be processed upon the receipt of the returned goods and completed inspection.

Return of goods

You shall send back the goods or hand them over to us at the address below without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us.

AC Silver Unlimited

35b St Georges Terrace

Jesmond

Newcastle Upon Tyne

Tyne and Wear

UK

NE2 2SU

Tel: +44 (0) 191 240 2645

Fax: +44 (0) 191 240 2647

Return cost

You will have to bear the direct cost of returning the goods.

Consumer’s liability for diminished value of the goods

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Returns Policy for In-store Purchases

For items purchased in-store an exchange or credit note is offered.

Returns Policy for Altered Goods

If an item has been sized or altered prior to dispatch, an exchange or credit note will be offered.

If an item of silver has been personalised with engraving, no refund can be offered.